How do I order from you
Ordering is easy, safe and secure. To purchase on my website, simply click on the jewelry items you wish to purchase, then click 'add to cart', then continue to the cart where you can easily complete your payment. Once payment has been processed you will receive an automatic e-mail confirming your order. I will then contact you to let you know that your order has been received and you will then receive all the necessary shipping and tracking information. If any alternations are required, such as ring resizing, I will contact you to confirm this before I ship your order to you.
How Do I pay For my order
I accept all international major credit cards and debit cards via PayPal's safe and secure payment platform. Simply follow the easy steps at checkout to complete your payment. Your order will commence when the payment has been made. Alternatively, if you wish to send the payment to me via bank international transfer, simply contact me and I will send you the invoice total and my business bank account details.
What is your phone number
You can call me any time at: 0064+ 21 261 5763.
Is it safe to order
Yes. It is 100% safe to order from me. You can trust that you will receive exactly what you see and exactly you asked for. Your order will be shipped quickly to you via free worldwide express delivery, a reliable service that includes easy online tracking, signature upon delivery and full insurance cover for your jewelry. See what many of my happy customers have to say about their ordering experiences.
What metals do you use
I create all of my jewelry at my studio with 100% solid high quality precious metals. I only work with either solid nickel free sterling silver or solid gold. I do not work with any plated metals, base metals, or any other inferior metals. Quality is always my top priority.
what gems do you use
I create all of my jewelry exclusively with only the highest quality gemstones. You will love how brilliant and breathtaking the gemstones are because I only work with the best selection of 100% hand faceted gemstones such as rubies, sapphires and spinels.
What about ring resizing
Great news! I offer resizing services so you can select any ring and have it resized before you receive it. All you need to do is make your purchase now and let me know your ring size at checkout. It's that easy! I will make sure your order is resized before I ship it to you with free worldwide express delivery. For more information about ring resizing check out the ring resizing guide.
Do you gift wrap orders
Yes. All Dakota Deller jewelry orders are shipped to you professionally in beautiful branded Dakota Deller presentation boxes and pouches. If you would like a note included with your purchase, let me know at checkout and I will make sure to include a note for you.
Can I return or exchange
If you would like to return or exchange your order please contact me within five working days and I will gladly approve a return or an exchange for you. After approval, simply return the item to Dakota Deller within five working days and you will be provided with your choice of exchange or a refund. Returns are only accepted for ready made jewelry and ready to ship jewelry that has not been altered, resized or customised in any way. Jewelry that meets these terms, must be returned in all original packaging, in new and unworn saleable condition without any damage or any signs of wear. Return registered shipping with tracking and insurance is your responsibility. After inspection of the jewelry upon return a refund or an exchange will happily be provided to you within 5 to 7 working days.
Do you offer gift cards
Yes. Dakota Deller gift cards are available for purchase.
I would be honored to supply your boutique, retail store or creative outlet with Dakota Deller jewelry. For wholesale enquiries, please send me a message and I will contact you within 24 hours.
Is there a warranty
All Dakota Deller jewelry is covered by a workmanship warranty for one year after the purchase date. The warranty honors workmanship but does not cover damage that is caused by day to day wear, incorrect use, or incorrect care.